Refund policy for Malikia pro
This policy explains how refunds and credits are handled for Malikia pro subscriptions.
1. Scope
Subscriptions are billed in advance and include access to Malikia pro features.
2. Eligibility
Refunds may be considered for duplicate charges or verified billing errors.
3. Exclusions
4. How to request
Submit a request via in-app support with the invoice and reason for the refund.
5. Processing time
If approved, refunds are issued to the original payment method. Processing time depends on the payment provider.
6. Chargebacks
Chargebacks may pause access while we review the claim.